101 Activities for Delivering Knock Your Socks Off Service - download pdf or read online

By Performance Research Associates

modern-day buyers are challenging provider that's speedier, greater, and extra custom-made than ever sooner than. How can corporations make sure that they're ready to satisfy that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for providing Knock Your Socks Off Service presents readers with the sensible instruments and low-priced education required to aid meet their shoppers' wishes.

Taking the original place of seeing issues from the customer's standpoint, this number of enjoyable and enlightening workouts teaches customer support managers and staff worthy how one can support their companies offer world-class provider, and is helping them create an motion plan for development. Written within the similar obtainable and funny type that made Delivering Knock Your Socks Off Service so well known, this significant other consultant covers such themes as:

- easy methods to say no

- empathy vs. sympathy

- carrier restoration

- listening

- e-mail

- phone talents

- clients from hell

- successful phrases and soothing words

- waiting for patron wishes

- development reliability

- client suggestions

- conserving a rigidity log

- and extra

those uncomplicated yet powerful actions take in basic terms mins, yet bring really strong, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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