By Performance Research Associates
Taking the original place of seeing issues from the customer's standpoint, this number of enjoyable and enlightening workouts teaches customer support managers and staff worthy how one can support their companies offer world-class provider, and is helping them create an motion plan for development. Written within the similar obtainable and funny type that made Delivering Knock Your Socks Off Service so well known, this significant other consultant covers such themes as:
- easy methods to say no
- empathy vs. sympathy
- carrier restoration
- phone talents
- clients from hell
- successful phrases and soothing words
- waiting for patron wishes
- development reliability
- client suggestions
- conserving a rigidity log
- and extra
those uncomplicated yet powerful actions take in basic terms mins, yet bring really strong, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Additional info for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates