By Elaine K. Harris
For undergraduate classes in customer support, education and improvement, and repair advertising; additionally as a complement for a direction in advertising Principles.
The market-leader, customer support: a pragmatic process, 6th Edition,goes past offering the explanation why customer support is necessary to defining confirmed equipment for developing customer support excellence. utilizing a hands-on technique, it covers quite a lot of wisdom and abilities and provides an intensive selection of actions to brighten up and invigorate any lecture. This version includes a revised bankruptcy on expertise, new Ethics in Action workouts and assurance of the most recent tendencies within the customer support box. targeting challenge fixing, communique innovations and know-how, this vintage textual content pinpoints the talents had to enhance and maintain client delight and company relationships.
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Customer Service: Pearson New International Edition: A Practical Approach by Elaine K. Harris