Download e-book for iPad: Delivering Knock Your Socks Off Service (Knock Your Socks by PERFORMANCE RESEARCH ASSOCIATES,John BUSH

By PERFORMANCE RESEARCH ASSOCIATES,John BUSH

Who would’ve inspiration functional, enjoyable, easy-to-read customer support e-book could trap the hearts of thousands of readers? Now, celebrating its twentieth anniversary, providing Knock Your Socks Off carrier has been thoroughly revised and is healthier than ever! nonetheless the go-to consultant on offering the type of remarkable carrier that retains clients coming again, the 5th variation combines robust instruments and methods with real-world examples and all-new chapters on utilizing social media for communique and repair restoration, possessing carrier encounters, responding definitely to unfavourable suggestions, and extra. The publication presents readers with confirmed information and techniques for: • Exceeding buyer wishes and expectancies • opting for the precise instances to bend or holiday the principles • turning into extraordinary fixers and robust problem-solvers • utilizing the RATER components to wow your clients • knowing cultural and generational ameliorations • changing into a listening put up • Coping successfully with “customers from hell” With humans surrounded by means of extra offerings and data than ever prior to, precise purchaser loyalty has turn into more and more tricky to achieve. Combining undying knowledge and up to date tools, supplying Knock Your Socks Off carrier is the e-book no customer support specialist can have the funds for to be without.

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Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by PERFORMANCE RESEARCH ASSOCIATES,John BUSH


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